Category: News

2020 Tripadvisor Travelers’ Choice Award.

Absolute Adventure Mexico Wins 2020 Tripadvisor Travelers’ Choice Award for Attractions Category

Absolute Adventure Mexico Recognized Among Best in Mexico - Riviera Maya

Based on Outstanding 2019 Private Tours Reviews

Playa del Carmen – August 20th, 2020 – Absolute Adventure Mexico today announced it has been recognized as a 2020 Travelers’ Choice award-winner for Attractions Category. Based on a full year of Tripadvisor reviews, prior to any changes caused by the pandemic, award winners are known for consistently receiving excellent feedback with 5* reviews, placing them in the top 10% of hospitality businesses around the globe.

“We are very proud to be part of the top 10% Worldwide attractions! Certificate of excellence since 2015 and now 2020 Travelers' Choice ! What an achievement! We are very thankful to all travelers that came on a private tour with us, and helped us taking the time to share their experience and review us. This is the best reward for our excellent team of guides and drivers. ” said Claire Louis, co-owner of the agency.

“Winners of the 2020 Travelers’ Choice Awards should be proud of this distinguished recognition,” said Kanika Soni, Chief Commercial Officer at Tripadvisor. “Although it’s been a challenging year for travel and hospitality, we want to celebrate our partners' achievements. Award winners are beloved for their exceptional service and quality. Not only are these winners well deserving, they are also a great source of inspiration for private tours as the world begins to venture out again.”

To consult the private tours of Absolute Adventure Mexico, click here.
To see the reviews of Absolute Adventure Mexico, click here.

About Absolute Adventure Mexico

Absolute Adventure Mexico is a private tour agency operating in Mexico, Riviera Maya.  Its mission and passion is to provide travelers with safe, exciting and adventurous private tours and activities of the highest quality. The agency offers a large choice of all included day trips, including Mayan ruins, snorkeling in cenotes, ocean boat tours, national parks… led by a professional team of experienced and certified guides. The agency is operating since 2013, officially registered at the Mexican tourism secretary and Safe Travels certified.

About Tripadvisor

Tripadvisor, the world's largest travel platform*, helps 463 million travelers each month** make every trip their best trip. Travelers across the globe use the Tripadvisor site and app to browse more than 860 million reviews and opinions of 8.7 million accommodations, restaurants, experiences, airlines and cruises. Whether planning or on a trip, travelers turn to Tripadvisor to compare low prices on hotels, flights and cruises, book popular tours and attractions, as well as reserve tables at great restaurants. Tripadvisor, the ultimate travel companion, is available in 49 markets and 28 languages.

*   Source: Jumpshot for Tripadvisor Sites, worldwide, November 2019
** Source: Tripadvisor internal log files, average monthly unique visitors, Q3 2019

PRIVATE TOURS

Coming to Riviera Maya in the next weeks or moths? For sure you already book your private tour as Tulum ruins open very soon!

Taking a private tour has many advantages such as avoiding crowds, not sharing the transportation with other travelers, and getting the full private guided visit at your own pace!

Here below our some of our private tours. Don't hesitate to contact us for any questions, we will be happy to help you out planning your next trip to Riviera Maya! We are Safe Travels Certified and you can consult our sanitary measures here!

Are Chichen Itza ruins open?

are chichen itza ruins open

ARE CHICHEN ITZA RUINS OPEN?

LAST UPDATE: JAN 26TH 2021

Visiting Chichen Itza ruins is one of the top things to do during your stay in Riviera Maya. Due to the pandemic of Coronavirus, all archeological sites of Mexico, including Chichen Itza, closed end of March 2020. As everywhere in the world, Mexico tourism closed down for a few months. Meanwhile the states of Quintana Roo and Yucatan, following the World Travel and Tourism Council (WTCC) recommendations, launched a reactivation plan to open tourism again following the Safe Travels protocols.

CHICHEN ITZA RUINS OPEN SINCE SEPTEMBER 2020

Mexico set up a color scheme system from Red, to Orange to Yellow and Green, based on the virus circulation, number of active cases, and hospitals capacity. Depending on the flag, the opening times and number of people per day is limited.

Current rules to visit CHICHEN ITZA ruins:

  • Opening hours: 8am to 5pm (last access at 4pm)
  • Face mask mandatory during the full visit
  • Temperature check at the entrance with hand gel
  • Physical distance to respect for the line entrance and while visiting the site.
  • Individual groups of max 10 people or guided tours with 9 people maximum per guide
  • 3,000 visitors maximum per day
  • Chichen Itza evening show "Noches de Kukulkan" is not running till further notice.

OTHER MAYAN RUINS SITES:

  • Tulum: 9am-5pm
  • Coba: 9am-5pm (it's not allowed to climb the pyramid anymore)
  • Ek Balam: 8am-5pm (it's not allowed to climb the pyramid anymore)

PRIVATE TOURS TO CHICHEN ITZA

Coming to Riviera Maya in the next weeks or months? For sure you can already book your private tour as Chichen Itza ruins open very soon!

Taking a private tour has many advantages such as avoiding crowds, not sharing the transportation with other travelers, and getting the full private guided visit at your own pace!

Here below our private tours that include the visit of Chichen Itza and its famous Kukulkan pyramid.

Don't hesitate to contact us for any questions, we will be happy to help you out planning your next trip to Riviera Maya! We are Safe Travels Certified and you can consult our sanitary measures here!

Are Tulum ruins open?

are tulum ruins open

ARE TULUM RUINS OPEN?

LAST UPDATE: JAN 26TH 2021

Visiting Tulum ruins is one of the top things to do during your stay in Riviera Maya. Due to the pandemic of Coronavirus, all archeological sites of Mexico, including Tulum, closed end of March 2020. As everywhere in the world, Mexico tourism closed down for a few months. Meanwhile the state of Quintana Roo, following the World Travel and Tourism Council (WTCC) recommendations, launched a reactivation plan to open tourism again following the Safe Travels protocols.

TULUM RUINS OPEN ED AGAIN ON SEPT 2020

Mexico set up a color scheme system from Red, to Orange to Yellow and Green, based on the virus circulation, number of active cases, and hospitals capacity. Depending on the flag, the opening times and number of people per day is limited.

Current rules to visit Tulum ruins:

  • Opening hours: 9am to 4:30pm (last access at 3pm)
  • Face mask mandatory during the full visit
  • Temperature check at the entrance with hand gel
  • Physical distance to respect for the line entrance and while visiting the site.
  • Individual groups of max 10 people or guided tours with 9 people maximum per guide
  • 2,000 visitors maximum per day

OTHER MAYAN SITES:

  • Chichen Itza:  8am-5pm
  • Coba *: 9am-5pm.
  • EK Balam*:  8am-5pm.

*It's not allowed anymore to climb the pyramids.

PRIVATE TOURS TO TULUM

Coming to Riviera Maya in the next weeks or months? For sure you can already book your private tour as Tulum ruins open very soon!

Taking a private tour has many advantages such as avoiding crowds, not sharing the transportation with other travelers, and getting the full private guided visit at your own pace!

Here below our private tours that include the visit of Tulum Mayan ruins. Don't hesitate to contact us for any questions, we will be happy to help you out planning your next trip to Riviera Maya! We are Safe Travels Certified and you can consult our sanitary measures here!

Coronavirus in Riviera Maya Mexico

What is the situation of Coronavirus in Riviera Maya?

Last update: Feb 20th, 2021.

Mexico Borders are open!

Mexico's borders have never been closed since the start of the pandemic. Covid-19 tests are not required on arrival on the territory; but there are thermal cameras at the airport, temperature check protocol and self-declaration to be completed on arrival.

Still, travelers should check the conditions of return to their country of origin:

Traveling back to USA: Effective as of Jan 26th: The Centers for Disease Control and Prevention is expanding the requirement for a negative COVID-19 test to all air passengers entering the United States.  Air passengers are required to get a viral test (a test for current infection) within the 3 days before their flight to the U.S. departs, and provide written documentation of their laboratory test result (paper or electronic copy) to the airline or provide documentation of having recovered from COVID-19. Airlines must confirm the negative test result for all passengers or documentation of recovery before they board. If a passenger does not provide documentation of a negative test or recovery, or chooses not to take a test, the airline must deny boarding to the passenger. Source CDC

Traveling back to Canada: The Minister of Transport, the Honourable Marc Garneau, is requiring that, effective January 7, 2021, at 12:01 a.m. EST, all air passengers five years of age or older will be required to test negative for COVID-19 before travelling from another country to Canada. This implementation date provides all airlines, both foreign and domestic, adequate time to comply with the new requirements. Documentation of a negative laboratory test result must be presented to the airline prior to boarding a flight to Canada. The test must be performed using a COVID-19 molecular polymerase chain reaction (or PCR) test and must be taken within 72 hours prior to the traveller’s scheduled departure to Canada.Anyone who receives a negative test result and is authorized to enter Canada must still complete the full, mandatory 14-day quarantine. Source Canada.ca

Traveling back to Europe: Please consult the regulations of each country, and also of the ones you stop if case you have connecting flights.

Where to get a Covid test?

  • Most resorts offer the service to do the test, make sure to make the appointment when you check in.
  • Cancun airport offer testing before boarding. Check all details here.
  • US Embassy has published the list of "Covid labs" in Mexico where you can get tested. You will find the info for Cancun, Playa del Carmen and Tulum under the state of Quintana Roo.

YELLOW FLAG FOR RIVIERA MAYA

The State of Quintana Roo (Cancun, Playa del Carmen, Tulum, Riviera Maya), is currenlty in yellow flag:

  • 60% of maximum capacity authorized in hotels, restaurants, bars serving food, parks, beach clubs
  • 50% of maximum capacity authorized in public transportation.
  • Bars and discos are closed.

You can consult the Coronavirus in Riviera Maya figures on the Health Secretary website.

coronavirus riviera maya

SAFE TRAVELS DESTINATION

The Riviera Maya is #safetravels certified. More than 6,000 companies in the tourism sector are certified or in the process of certification.

Since December 18th, 2020, local authorities have institute the OBLIGATORY USE OF FACE MASKS in the State of Quintana Roo.

All businesses have set up sanitary protocols for staff and guests including:

  • Temperature check,
  • Washing hand procedures,
  • Face masks mandatory, even outside when physical distance is not possible,
  • Physical distance eveywhere it is possible (waiting lines, restaurants...
  • Cleaning and sanitisation protocol of all equipments and facilities.
logo-aam-safe-travel-transpa

Which activities are possible to do?

If your want to get out of your hotel for tours and activities, there is already a lot of possible things to do!

PRIVATE TOURS FROM ABSOLUTE ADVENTURE

In this context, private tours, even more than ever, are the ideal option, whether in terms of quality or safety. Private transport from your hotel, private guide, everything is managed from A to Z by our own care in the strictest respect of health rules.

  • 2020 Travelers' Awards Trip Advisor, which places us in the top 10% of tour companies in the world.
  • Certificate of excellence since 2015, more than 800 reviews with 5*
  • Free cancellation

What is the Safe Travels certificate?

You are going to start to see many places around the world using the Safe Travels stamp, but what does it really mean and provides you? When you select your travel or tour agency, how to make sure the Safe Travels certificate is true?

Who established the Safe Travels Certificate?

The Safe Travels certificate has been established by WTTC, the World Travel & Tourism Council.
They aim at representing the global private sector of Travel & Tourism to ensure the sector is “seamless, secure, safe and sustainable”. In the case of the Safe Travels program, the protocols is setting up commom standards taking into account current WHO and CDC guidelines.

SAFE TRAVELS ABSOLUTE ADVENTURE MEXICO

How to get the Safe Travels Certificate?

In the case of Mexico, the state of Quintana Roo has committed to set up a protocol and certification process for all companies that would like to participate and align with the WTTC protocols.

As of today more than 6,000 companies in Quintana Roo have applied to participate to the program. Not all of them have been certified (yet).

  • To get the certificate, you need to be an official registered company, and have all your legal documentation, declarations and taxes in order.
  • You need also to set up a sanitary protocole for your company, training for your staff and the proofs of implementation of your protocole (with reports and pictures).

Once a company gets certified:

  • They are delivered with a certificate CCPPSIT, where figures the name of the company, its registration number and a QR code that links to the SEDETUR, secretary of tourism so that people can check that the certificate is true.
  • They are allowed to use the Safe Travels logo on their website, marketing and social media campaigns.

How to verify the certificate?

Before booking any services, we recommend you check if the company has the CCPSIT certificate and verify it with the QR code.
Many could be tempt to use the logo without going through the whole process, and makes the market with unfair competition.
This process and certification is a commitment from the legal companies operating in Riviera Maya to offer the best and safest experience possible to the travelers in our beautiful destination.

Absolute Adventure is Safe Travels Certified

On 6,000 + companies that submitted their files to get the certificate, we are proud to be the 30th company to obtain the certificate!

You can consult our protocoles on our dedicated page.

Choosing a private tour is even more important today than before. Not only it will offer you a unique exclusive experience but also a safest one!

covid-19-certification

Covid-19 and tours in Playa del Carmen, Cancun & Tulum

Information and Precautions by Absolute Adventure Mexico.

Playa del Carmen, May 9th 2020. Last update: Feb 14th, 2021

At Absolute Adventure Mexico, the health and safety of our guests and our team is always our top priority. For this reason we are carefully monitoring the advice issued by the Health Secretary of Quintana Roo, the WHO and CDC. We strictly follow their regulations and recommendations.

Read our article about the Coronavirus situation in Quintana Roo here.

SAFE TRAVELS CERTIFIED

On 6,000 companies that submitted their files to get the certificate, we were proud to be the 30th company to obtain the certificate on June 11th 2020!

On June 11th, Absolute Adventure Mexico received the CPPSIT - SAFE TRAVELS certificate (the Tourist Health Safety Certification) delivered by SEDETUR (tourism secretary), SESA (health secretary) and the Government of Quintana Roo.

The certificate confirms we have successfully implemented and set up all sanitary measures to prevent and further reduce the risk of contamination.

Safety Measures for Covid-19 and tours in Playa del Carmen, Cancun and Tulum

We want to outline the new safety precautions Absolute Adventure will be taking regarding the Coronavirus on our private tours. 

These measures may be updated and changed at any time to comply with the government health recommendations and rules of the places we will visit. Booking a tour with us implies you agree to take part in these measures.

Sanitized vans

Vehicles are fully cleaned before and after each tour.

This includes wiping down all surfaces and spraying them with an antibacterial product. We then close the van overnight for full disinfection to take place.

Each van is used only once per day for one private tour service.

Temperature check

For your safety, when your guide welcomes you, there will be no hugs or handshakes 😉 We will take your temperature with a non-contact infrared thermometer.

If your temperature exceeds 100.4°F (38°C) you will not be able to proceed with the tour. We will provide you with the procedure to follow to obtain medical support. Our drivers and guides will also daily take their temperature before starting to work.

Staff & Guests Hygiene

Antibacterial hand gel will be available to use when getting into and out of the vehicle. We will ask everyone to use the facilities at each place we visit and wash their hands thoroughly before and after each activity.

In order to reduce any risk of spreading coronavirus, Absolute Adventure will include mandatory use of masks for all staff and guests. If you do not have your own mask, we will provide a single use mask (adults and kids masks available).

Restaurants

We will only be visiting restaurants that are following the health recommendations.

The restaurants we include in our private tours offer open air tables and respect the social distancing guidelines between tables. Menus will not be handed out; instead your guide will inform you of the menu choice for you to place your order.

Snorkeling Equipment

We follow the DAN protocol (Divers Alert Network) for cleaning all diving and snorkeling equipment.

Everything will be cleaned with sodium hypochlorite after each use to eliminate the virus. Of course, you can bring your own equipment if you prefer.

Early pick up

To further reduce the risk of coming into contact with the coronavirus, our tours will all start in the early morning. We will bypass the crowds by being the first on-site, avoiding the heat and the lines that build up later in the day.

It will also give you the best possible experience and you’ll get great photos of the attraction!

We look forward to welcoming you back to Playa del Carmen, Cancun and Tulum and appreciate your support. Rest assured, we take the coronavirus prevention very seriously, hence our new guidelines for Covid-19 and tours in Playa del Carmen, Cancun and Tulum.

Good to Know:

We offer 10% discount off all bookings made more than 2 months in advance! (Except for Whale Sharks tour, and tours taking place between Dec 18th 2020 & Jan 12th 2021. Discount applied manually when paying balance).

Do not hesitate to book with confidence, our cancellation conditions are guaranteed:

  • Free cancellation and refund of your deposit up to 4 days before the excursion (for whatever reason),
  • or we can reschedule your excursion within 18 months of the date of your excursion.

Safest and best tours are private!

When it comes to safety, we recommend private tours as the best way to enjoy the attractions:

  • Private tours are just for you and your driver and guide. You will not share the tour with other people
  • Explore at your own pace and enjoy the full attention of your private tour guide
  • Avoid contact with other tourists as much as possible (compared to a shared bus tour)

Managed by State of Quintana Roo, SEDETUR (secretary of tourism), Guest Assist provides assistance and guidance to national and foreign tourists who visit the state of Quintana Roo, particularly those in situations where their wellbeing or belongings are affected.

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