Yes, reservations are required on all tours. We don’t have an office opened to the public. All bookings have to be made online.
From 2 to 12 adults: You can directly book online.
If you are a larger group: you can use our website contact form. We will send you available dates, detailed itinerary and quote. And we will proceed to a manual booking.
For custom tours / special requests: you can use our website contact form.
We recommend you to book as early as possible to make sure we can accommodate you on your preferred date. Booking 2-3 weeks in advance is usually ok. For large groups or during high season, we recommend one month in advance.
Of course we will always make our best to accommodate last minute requests.
We offer 10% discounts for bookings made more than 2 months (60 days) ahead, ask us your coupon code! (Except for Whale Sharks tour, and tours taking place between Dec 18th 2022 & Jan 10th 2023. Discounts not cumulative.)
Please send us your request using our contact form and we will let you know if your custom itinerary is possible.
Send us your change request by email with your name and order number.
In case your requested change (such as but not limited to change of date, itinerary, pick up time, number of people…) results in a change of the cost of the tour, Absolute Adventure will ask for your agreement or proceed to the cancellation of the tour as per our cancellation policy.
FREE CANCELLATION TILL 24 HOURS BEFORE YOUR PRIVATE TOUR FOR BOOKINGS FROM 2 TO 12 PEOPLE:
To receive a full refund of your deposit, travelers may cancel up to 24 hours before the experience start date in the local timezone. No refunds will be given after that time period.
You can adjust the number of participants till 24 hours before the tour. Price will be adjusted according to the price per person rate depending on number of people.
FREE CANCELLATION TILL 48 HOURS BEFORE YOUR PRIVATE TOUR FOR BOOKINGS OF MORE THAN 12 PEOPLE:
To receive a full refund of your deposit, travelers may cancel up to 48 hours before the experience start date in the local timezone. No refunds will be given after that time period.
You can adjust the number of participants till 48 hours before the tour. Price will be adjusted according to the price per person rate depending on number of people.
PARTIAL NO SHOW: In case less people attend the tour, the cancelation fee per person who is not coming equals with 50 percent of the cost of the tour per person.
NO SHOW: No-show will apply if you don’t show up within 30 minutes after your confirmed pick up time.
Ocean boat tours, Whale Sharks tour, Ocean snorkeling tours and scuba diving activities: These activities are subject to weather conditions. If Absolute Adventure decides to cancel due to very poor weather/unsafe conditions/sea port closed by local authorities, we will give you the option of an alternative tour date (if possible) or a full refund.
Without your room number, we will not be able/authorized by hotel security to pick you up from your hotel. We need to insert your room number of the transportation documents of the tour, as the Mexican law requires it.
You must provide us with your hotel room number no later than 4 pm the day before your tour/your transportation service; if you do not, your tour will be cancelled and your deposit will not be refund.
In case of late check-in the day before the tour, we will not cancel the tour if you let us know by what time you’ll provide it.
PRICES & PAYMENTS
Our prices are in American Dollars – USD.
Yes, our prices are including taxes.
All prices include tax, but are subject to availability and cost changes. If for any reason the price changes, Absolute Adventure will contact you for your agreement or a free cancellation.
Yes. Payments with credit card Visa – Mastercard – American Express are accepted with an extra 5% fee.
We offer you 3 options to pay the balance of your private tour:
- Payments with cash accepted in USD, Euros or Pesos according to the XE exchange rate of the day of your tour. We accept foreign bills only in perfect condition. Bills that are damaged, torn, scratched, with marks, with ink or tape will be refused.
- Payments with credit card with an extra 5% fee (Visa-Mastercard-American Express). Amount charged in Pesos according to the XE exchange rate of the day of your tour. Prior to your trip to Mexico please check with your bank the maximum amount allowed for your card payments abroad.
- Payments with Paypal with an extra 5% fee, to be done 3 days before your tour for administrative purposes. Paypal payment will not be accepted the day of the tour.
Tips and gratuities are not included in our prices.
Tipping is a common practice in Mexico. If you would like to tip your driver and your guide, you can do so saying goodbye at the end of the tour.
There is no right answer to “How much”… Tipping is a personal choice!
Our prices already include discounts: the more people you are, the less is the cost per person. We also offer lower prices for kids.
Early Bird discount: We offer 10% discounts for bookings made more than 2 months (60 days) ahead, ask us your coupon code! (Except for Whale Sharks tour, and tours taking place between Dec 18th 2022 & Jan 10th 2023. Discounts not cumulative.)
No, we don't offer commission or discount for travel agents.
Yes, all tours are private: only you with one guide and a driver.
From 2 to 25, 50 people or more!
For most of the tours, we require at least 2 people to organize a private tour, for some tours we require 3 or 4 adults minimum.
We don’t organize tours for only one person – solo travelers.
No, sorry. We don’t organize tours for only one person – solo travelers.
The minimum number of people per booking is 2 adults. We don't group solo travelers into small group tours.
We don' accept solo travelers even if they are willing to pay for 2 adults.
No, we don’t organize group tours, even small groups.
Yes! And our team is always happy to welcome families.
We offer kid prices for our tours. Don’t hesitate to contact us for advises for the best tours to do with kids.
We provide baby car seats or car boosters for the youngest kids. Just ask us!
For swimming and snorkeling equipment, we provide kid gear as well so that they enjoy all the activities comfortably!
We offer tours with guides fluent in English, French, German and Spanish. Make sure you precise the language you would like for your tour.
By default, booking a tour on our website, you will be assigned an English-speaking guide.
Yes and this is something important for us to offer our tours for people with mobility issue or special needs.
However you have to let us know in details what are the special needs in order to recommend the tours that are possible to organize to secure safety and accessibility.
The cost of the tour for that person is the standard price – except if it requires additional guide, specific vehicle or any other type of extra equipment/resources.
Yes as long as you mention it in your booking form. Vegetarian, vegan, gluten free, allergies… just let us know and we will select the restaurants accordingly.
PICK UP & ITINERARIES
We can do pick up from all hotels and condos/airbnb in:
- Cancun “hotel zone” Boulevard Kukulkan only
- Cancun Puerto Juarez (if you are staying at Isla Mujeres)
- Puerto Morelos
- Playa del Carmen
- Playa del Carmen pier ferry terminal (if you are staying at Cozumel)
We do not pick up from Playa Mujeres area in Cancun.
No, we don’t pick up at the Cancun airport. (Pick up at airport are regulated and limited to a few transfer/shuttles companies).
Yes, we can pick you up at one place and drop you off at another place. Your luggage will be safe in the van during the tour.
Note that depending on the pick up and drop off location an extra cost may be charged.
Yes you can choose your preferred pick up time (in the morning). However we highly encourage you to opt for the pick up time we recommend, in order to avoid the crowds and the heat. You will have an overall much more better experience.
Your guide will be waiting for you in front of the lobby of your hotel, or in front of the entrance of your house/condo building.
Note: some hotels don’t allow tours operators to access till the lobby to limit the traffic inside the resort. In that case we will notify you and confirm exact meeting location (usually it is the main gate of the resort entrance). This is the case for sure for the following hotels: Bahia Principe, Princess, Vidanta, Gran Mayan, Mayan Palace, Grand Luxxe, Blue Bay Esmeralda. This list can be updated at any moment as the resorts policy can be updated at anytime without prior notice.
Our vehicles are Volkswagen Transporter (6 seats), Nissan Urvan or Toyota Hiace (12 seats) depending on number of people in your party. If your group is larger than 12 people, you will be divided into 2 vans.
They are all equipped with air conditioning.
Our vehicles are perfectly cleaned everyday before/after each tour.
Our drivers drive well to ensure your safety and comfort.
Vehicles are insured and maintained according the tourist transportation law.
If for any reason you need or want to change your itinerary, please let us know at the latest the day before the tour and we will let you know if that is possible.
It is not possible to change the itinerary of the tour during the tour.
In case you want to skip a part of your tour or come back earlier to your hotel, that is possible but no refund will be made.
According to the Mexican law of tourists transportation, we are not allowed to drive you to any other location than the ones included / mentioned on your tour.
Example: if you book a tour from Cancun to Tulum ruins and on the way back you want to stop in Playa del Carmen for some shopping it won’t be possible, unless you book it before so we can insert it officially in the itinerary of your tour and have the transportation papers of your tour filled with the correct and complete itinerary.
Any extra stop can be organized and scheduled if done before your tour, extra costs involved will be sent to you for prior approval.
GOOD TO KNOW BEFORE YOUR TOUR
No, we don’t like to print paper, as it isn’t eco-friendly. We only require you show ID matching your name on the reservation or your booking confirmation email on your phone.
Not much, as our trips are all-inclusive.
What to bring:
- Beach towel and swim suit
- Cap/Hat and sunglasses
- Sun block and mosquito repellent (biodegradable).
- Cash (USD or pesos) so you can buy souvenirs and for gratuities and tips.
- Your camera or phone (with a waterproof case for swimming/snorkeling activities)
On each tour page, you have a detailed list of what to bring for your tour.
The ideal attire for the tour includes light and comfortable clothes as the climate is hot.
- swimming suit with a towel if your tour includes snorkeling/swimming activities, with flip-flops/sandals. Water shoes are fine but not mandatory.
- wear comfortable shoes when visiting the ruins, as you will be walking (or climbing) quite a bit.
tennis shoes and short are recommended for ATV and Zipline tours.
hat and sunglasses so you can stay safe from the sun.
- You can always bring with you extra set of clothes/shoes as you can change after the activities and your belongings stay in the van.
Yes, you can bring personal belongings you require during the tour (phone, camera, extra set of clothes…) and while you are visiting or snorkeling… you can leave the things you don’t need in the van. The driver will always be in the van, so keeping your things safe!
We do not require to see your passport or ID. We recommend though that you bring a printed copy with you or take a photo of your passport/ID in your phone. You can keep your passport/ID in your safe at the hotel.
SWIMMING & SNORKELING
Yes you do need to know how to swim. Even if life jackets are mandatory in most of snorkeling tours, you need to be able to swim to follow your guide.
No we don’t. Prescription masks are personal and must be tailor made.
It is not possible to wear your glasses under a snorkeling mask.
Remember that when you put a mask in the water, you see thing 33% bigger and 25% closer anyway, so it will help!
We need your sizes for the tours that require snorkeling equipment, in order to bring the correct sizes for life jackets, wetsuits and fins. For the kids we also require their age and weight, to provide the accurate life jackets.
Yes you can! Still we will provide you with life vests when mandatory and wetsuits for the cenotes.
We follow the DAN protocol (Divers Alert Network) for cleaning all diving and snorkeling equipment.
All gear is cleaned with sodium hypochlorite after each use.
Yes! We operate all year long. Rain showers are frequent in this climate – especially in rainy season (June-October), but they pass fast, so we can go on tour! Just carry your rain jackets and umbrella with you.
For snorkeling/swimming activities in the ocean, if it is too wavy and the seaport closed by local authorities, the trip will be canceled or postponed. (Swim with turtles /reef snorkeling / whale sharks /scuba diving tours).
For cenotes: it's the best place to go when raining! Rain has no impact on the snorkeling in the caves.
If the weather is unsafe for any reason, the tour will be canceled or postponed. You will be notified at the latest the day before your trip if there are changes due to weather.
Rainy Season is from June to end of November. The months with the most rain are usually September/October.
Rain showers pass fast most of the time, so we can go on tour during the rainy season!
If the weather is unsafe for any reason, the trip will be canceled or postponed. You will be notified at the latest the day before your trip if there are changes due to weather.
Hurricane Season is from June to end of November.
We monitor closely the weather forecast with the National Hurricane Center. We will notify you for any alert of big tropical storm or hurricane.
If the weather is unsafe for any reason, the trip will be canceled or postponed.
You can consult all measures we are taking on this dedicated page: Coronavirus and Tours
We apply our usual cancellation policy!
For regular bookings (max 12 people group): Free cancellation till 24 hours before the tour with full refund of your deposit.
For group bookings (more than 12 people group): Free cancellation till 48 hours before the tour with full refund of your deposit.