Covid-19 and tours in Playa del Carmen, Cancun & Tulum

Information and Precautions by Absolute Adventure Mexico.

Last update: June 20th, 2022

At Absolute Adventure Mexico, the health and safety of our guests and our team is always our top priority. For this reason we are carefully monitoring the advice issued by the Health Secretary of Quintana Roo, the WHO and CDC. We strictly follow their regulations and recommendations.

Read our article about the Coronavirus situation in Quintana Roo here.

On June 11th 2020, Absolute Adventure Mexico received the CPPSIT - SAFE TRAVELS certificate (the Tourist Health Safety Certification) delivered by SEDETUR (tourism secretary), SESA (health secretary) and the Government of Quintana Roo.

The certificate confirms we have successfully implemented and set up all sanitary measures to prevent and further reduce the risk of contamination.

On 6,000 companies that submitted their files to get the certificate, we were proud to be the 30th company to obtain the certificate on June 11th 2020!

Safety Measures for Covid-19 and tours in Playa del Carmen, Cancun and Tulum

We want to outline the safety precautions Absolute Adventure is taking regarding the Coronavirus on our private tours. 

These measures may be updated and changed at any time to comply with the government health recommendations and rules of the places we will visit. Booking a tour with us implies you agree to take part in these measures.

Sanitized vans

Vehicles are fully cleaned before and after each tour.

This includes wiping down all surfaces and spraying them with an antibacterial product. We then close the van overnight for full disinfection to take place.

Each van is used only once per day for one private tour service.

Face Masks

It is not mandatory anymore to wear face mask in Quintana Roo State, but still recommended in transportation. It is still mandatory in Yucatan State in closed spaces. Some sites we visit may ask staff and travelers to wear it.

Absolute Adventure recommends the use of masks for staff and guests during transportation. If you do not have your own mask, we will provide a single use mask.

Hand Gel

Antibacterial hand gel will be available to use when getting into and out of the vehicle. We will ask everyone to use the facilities at each place we visit and wash their hands thoroughly before and after each activity.


We will only be visiting restaurants that are following the health recommendations.

The restaurants we include in our private tours offer open air tables and respect the social distancing guidelines between tables. Menus will not be handed out; instead your guide will inform you of the menu choice for you to place your order.

Snorkeling Equipment

We follow the DAN protocol (Divers Alert Network) for cleaning all diving and snorkeling equipment.

Everything will be cleaned with sodium hypochlorite after each use to eliminate the virus. Of course, you can bring your own equipment if you prefer.

Early pick up

To further reduce the risk of coming into contact with the coronavirus, our tours will all start in the early morning. We will bypass the crowds by being the first on-site, avoiding the heat and the lines that build up later in the day.

It will also give you the best possible experience and you’ll get great photos of the attraction!

Good to Know:

We offer 10% discount off all bookings made more than 2 months in advance! Ask us your coupon code! (Except for Whale Sharks tour, and tours taking place between Dec 18th 2022 & Jan 12th 2023. Discount applied manually when paying balance).

Do not hesitate to book with confidence, our cancellation conditions are guaranteed: Free cancellation and refund of your deposit up to 24 hours before the excursion (for whatever reason).

Safest and best tours are private!

When it comes to safety, we recommend private tours as the best way to enjoy the attractions:

  • Private tours are just for you and your driver and guide. You will not share the tour with other people
  • Explore at your own pace and enjoy the full attention of your private tour guide
  • Avoid contact with other tourists as much as possible (compared to a shared bus tour)

Managed by State of Quintana Roo, SEDETUR (secretary of tourism), Guest Assist provides assistance and guidance to national and foreign tourists who visit the state of Quintana Roo, particularly those in situations where their wellbeing or belongings are affected.